Return & Refund Policy
Effective Date: August 2, 2026
At BluestarUSA.shop, operated by AG Transportation LLC, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.
Return Window
You may return eligible items within 30 days of receiving your order.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging with all included accessories, tags, and manuals (if applicable).
- Be accompanied by proof of purchase or your order number.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Gift cards
- Downloadable or digital products
- Personalized or custom-made items
- Clearance or final sale items
- Personal care or hygiene products that have been opened or used
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue promptly.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed to your original payment method within 10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Exchanges.
We accept exchanges for eligible items that are defective, damaged, or if you received the wrong product. Please contact our customer support team to arrange an exchange.
Return Shipping
If the return is due to our error (such as a damaged, defective, or incorrect item), we will cover the return shipping cost.
For all other returns, customers are responsible for the return shipping costs unless otherwise required by law.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Business Name: AG Transportation LLC
Website: BluestarUSA.shop
Email: support@bluestarusa.shop
Phone: +1 (347) 378-6560
Address: 600 17th St, Suite 2800, Denver, CO 80202, USA
We are committed to providing excellent customer service and will do our best to resolve any concerns quickly and fairly.
